"What gets us into trouble is not what we don’t know. It’s what we know for sure that just ain’t so."

- Mark Twain

Dr Ted's IT Project Leadership Training facilitates practical skill development of IT project managers and technical leads. Online courses provide relevant and intensive learning journeys for IT professionals working on complex IT solution implementation projects with business processes, multi-vendor environments and technical architectures. Course contents: Post Go-Live Phase of IT project.

Learning Goals - Post Go-Live Phase of IT Project

1. Increase Understanding of the Relevant IT Project Leadership Skills in Post Go-Live Phase
2. Get Ready to Evaluate, Adopt and Apply Personally Relevant Skills for Post Go-Live Phase
3. Create a Personal Development Plan for Leadership Skills ofPost Go-Live Phase
4. Perform Better in Daily IT ProjectPost Go-Live Phase Situations

Online Course Contents - Post Go-Live Phase of IT Project

1. Overview of IT Project Post Go-live Phase
   
   • Purpose and Goals of the Post Go-live Phase
   • Typical Problems in the Post Go-live Phase
   • How to F*** Up the Post Go-live Phase
2. Post Go-Live (Work) Life - Expecting the Unexpected
   
   • End user feedback
   • Technical monitoring
   • Identifying improvement areas
3. Resolving Live Incidents - Project, We Have Problem
   
   • Incidents in Production Environment (logic vs platform vs instrastructure)
   • Investigating Incidents
   • Root Cause Analysis (RCA)
4. Technical Change Control – The Straw that Broke the System
   
   • Regression testing and validation
   • Deployments: hot fixes, fixpacks, releases
   • Infrastructure changes (patches, version upgrades)
5. Applying Leadership Skills in Post Go-live Phase of IT Project
   
   • Summary: Ten Key Points and One Take Home Message
   • Case study: Practical IT Project's Post Go-live Support Phase Puzzle
   • Personal Skill Development Plan: Example of Dr Ted’s Current Skill Development Plan

Before Enrolling to Dr Ted's Online Courses

• Evaluate which of Dr Ted's online courses would be most useful for you. Check out the contents of Dr Ted's online courses with 10 IT Project Phases and 10 IT Project Leadership Skills. Familiarize yourself with the possibilities of Dr Ted's learning journeys and what to expect from the learning experience. Read through the FAQ section.
• Make sure that you have sufficient pre-requisite knowledge level. Review the course-specific IT pre-requisites, general IT pre-requisites and general leadership skill pre-requisites to evaluate your current level. Depending on your current level, use the provided pre-study resources as a starting point as much as needed before enrolling to the course to maximize your learning opportunity. At minimum a conceptual level understanding of the listed topics is assumed (the pre-requisites will NOT be explained during the course).
• Be ready for an intensive online course. Your learning experience can be at its best only as good as you make of it. Arrange a time slot and environment where you can focus. During your 'study time' pay uninterrupted attention to the course content. Pick up ideas relevant to you and be ready pause the presentation at times to slowly digest or reflect on the topics. After the course your learning journey continues with applying the learnt skills in practice.
  

"A true teacher would never tell you what to do. But would give you the knowledge with which you could decide what would be best for you to do.”

- Christopher Pike

Pre-Requisites and Pre-Study Resources

NOTE: The resources provided below are not the most extensive sources of background knowledge. The purpose of these lists is to give an idea of the expected knowledge level and a starting point for effective and relevant pre-study to maximize your learning opportunity from Dr Ted’s training.

General Pre-requisites:

• IT Topics and Terminology (see detailed list)

• Leadership Skills (see detailed list)

Course-specific Pre-requisites: IT Project Post Go-Live Concepts

• Basic concepts related to live systems:
  • Service management (Wikipedia)
  • Environment (Wikipedia)
  • Capacity management (Wikipedia)
  • Event monitoring (Wikipedia)
  • Performance monitoring (Wikipedia)
  • Change control (Wikipedia)
  • Change log (Wikipedia)

• Technical production terminology:
  • Regression testing (Wikipedia)
  • Hot fix (Wikipedia)
  • Patch (Wikipedia)
  • Debugging (Wikipedia)
  • Code refactoring (Wikipedia)
  • Backward compatibility (Wikipedia)
  • Root Cause Analysis, RCA (Wikipedia)
  • Troubleshooting (Wikipedia)
  • Logging (Wikipedia)
  • Rollback (Wikipedia)

• Business view on production:
  • Business monitoring (Wikipedia)
  • Service level agreement (Wikipedia)
  • Technology acceptance (Wikipedia)
  • User satisfaction (Wikipedia)
  • Incident management (Wikipedia)
  • Business continuity (Wikipedia)
  • Disaster recovery (Wikipedia)

"The more you sweat in training, the less you bleed in combat."

- Richard Marcinko

Copyright © 2021 - All Rights Reserved - Cheetah Consulting Ltd